Frequently Asked Questions
Everything you need to know about shopping with PALLADIUM EU.
Which countries do you ship to within Europe?
PALLADIUM EU ships to most countries across the European Union. Delivery times and shipping costs vary depending on the destination country and will be calculated at checkout.
What is your return policy for online orders?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags and packaging intact to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, and various local European payment methods like Klarna and iDEAL.
How do I find the right size for my Palladium boots?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the best fit with our heritage styles.
Are your products covered by a warranty?
Yes, all Palladium products are covered against manufacturing defects for a period of two years from the date of purchase. Please contact our support team with your proof of purchase for assistance.